Covid-19 – Our service is still running

Huge thanks to everyone who has lent their support during this difficult time.

These are unprecedented times for everyone and we – like most – are having to constantly review and change the way that we are working.

We are extremely proud that we have remained open throughout the pandemic and have been here, ready to help those who need our support (in the first six weeks following the lockdown, 49% of requests for help were from those directly affected by Covid-19).

If you work with vulnerable people, please see the information below on how to make an application.

The difference made so far

From the start of lockdown to the end of September we have helped 3,625 people, 41% of which were children. 37% of those we’ve helped since March have been directly impacted by the pandemic.

The There With You Fund, launched in conjunction with the Leicester Mercury and the Randal Charitable Foundation, has, in the above period, provided over 400 essential items worth £58,000.

You can read about just some of the lives changed so far at:

Continue to lend your support

These remain extremely challenging times, if you would like to lend you support you can donate to our ‘Meeting the Need‘ online page.

You can also support the There With You Fund as we try to reach our target of raising £250,000 to help vulnerable people in Leicester and Leicestershire who are directly impacted by the pandemic. The fund has currently raised over £134,000.  To read more about this fund click here.

Referring agencies / those working with vulnerable people

We are continuing to accept applications so please do make these on behalf of your clients.

To reduce the risk to staff and the running of our vital service, our offices currently remain closed for face to face meetings with referrers, clients and other visitors.  Applications are therefore being processed via our online application forms and, as always, you can contact our friendly team if you have any queries.


For general applications please use our online application form: Online application form

For those who have not completed our general online application before:

  • Please do not be concerned that the general form is branded Northamptonshire County Council, as they very kindly produced the form for us to use.
  • Prior to making your first application you will need to create an account which is quick and easy to do.
  • Applications are straightforward to complete and can be saved if you need to fill in the form over more than one session.

**If you are working with vulnerable people and children who are resident in Leicester & Leicestershire and in a position of exceptional hardship caused by the coronavirus pandemic, then please download and complete the There With You Fund application form here. Once completed please email to with any supporting information.**

If you have any queries then please do no hesitate to call us on: 0116 222 2200.

(We appreciate that completing an online form  may not be an option available for everyone. If this is the case please complete the paper application form over the phone with your client, read out the GDPR statement to them and ask for their consent. Once consent has been given, please sign with your signature on the form and include the client’s contact number so we can call to ensure consent has been given. If you are able to do so, please scan the paper application and email to to speed up the process).

*To prevent cross-infection between houses and protect staff members/suppliers, all goods that are delivered directly to the clients address will be brought to the doorstep only. Please do check with your client that they will be able to move/install the item themselves or have a carer/household member who will be able to assist.


Thank you for your continued and vital support.